Privacy Policy

Why we value your privacy

We take your privacy seriously. We will never use your personal information for any reason other than why you gave it, and we'll never give anyone access to it unless we're forced to by law.

What Information We Collect

On this website, we ask for your information for two specific purposes:

1] To answer your specific enquiries. We will ask for your name, email (and on our contact page, your phone number) in order to respond to your enquiry.

2] If you sign up to our newsletter, we will collect your name and email address, in order to deliver our newsletter.

Offline, we only store further information about you if you have purchased something from us; in which case, we collect your name, email address, phone number, and physical address, and keep this informamtion for invoicing and for our business accounts.

Where we store your information

Information is held on our business computer, located at our gallery, which is password protected. We also use a third party (MailChimp) to send out our email newsletters - if you have signed up for our newsletter, your information will be saved on the MailChimp web servers, which can only be accessed securely with a password. Enquiries made on our website are delivered to us over email, and all of our our email accounts are accessed with mobile devices of our staff, and our main computer in the Gallery. All email accounts are accessed securely and are password protected.

What we use your information for

As mentioned above, we only store your information in order to answer specific enquiries, to send you our newsletters (if you have subscribed to them), or for invoicing purposes/accounts. If you receive our email newsletter, you can unsubscribe at any time by clicking the 'unsubscribe link in the newsletter. We might also email or phone you about an artwork if it is relevant, but if you tell us not to, we won't get in touch again. We will use your information to send you invoices, statements, or reminders.

Cookie Policy

Our website uses 'cookies' (a small piece of data stored on your computer by your web browser) - the use of cookies is widespread across the internet. We use cookies to improve visitors' experience on the site, and allow authentication when logging into the website.
We also use the web tracking service Google Analytics, which reads and writes cookies in order to help us understand the traffic patterns to our website. Whilst Google Analytics helps us understand trends and patterns, it does not allow site visitors to be individually identified.

You can read more about cookies, and how to disable them here: http://www.allaboutcookies.org.
If you have any questions about our Cookie policy, please don't hesitate to get in touch with us: michelle@rowlesfineart.co.uk or by phone on 07968 802 617

Our Privacy Officer & Your Rights

Michelle Rowles-Lloyd is responsible for the security of your information. You can contact her by email at michelle@rowlesfineart.co.uk or by phone on 07968 802 617. You may contact us during usiness hours to find out what data we hod about you (if any) and may request it be updated or deleted as you wish - we will be happy to help.

Who has access to information about you

As we are a smal family business, only a few people have access to any information we might hold about you. We do not share information with third partys, apart from when sending our newsletters via MailChimp.

The steps we take to keep your information private

All devices on which emails are stored are password protected, as is MailChimp, the service we use to send email newsletters. All visits to our website are securely encrypted over https.

How to complain

We take complaints very seriously. If you've any reason to complain about the ways we handle your privacy, please contact our Data Officer Michelle Rowles-Lloyd at michelle@rowlesfineart.co.uk or on 07968 802 617. You can write to her at 53 Mill Street, Ludlow, Shropshire. SY8 1BB

Changes to the policy

Whenever we make changes to our policy, we will post the changes to this web page immediately.